Mental Health Chatbots – the rise of the AI therapists

With anxiety and depression rates on the rise due to Covid-19, mental health chatbots are becoming an increasingly popular way of providing counselling support. According to a study by the University of Southern California, 71% of people said they’d be willing to use a chatbot for mental health support. But do they work?

There is some scientific evidence to suggest that chatbots can be helpful. A study by the University of Pennsylvania found that people who used a mental health chatbot reported feeling more supported and less alone. The lower cost and ease of use of these apps reduced the barriers to access mental health support, which is a major plus.

“I’ve been using a chatbot for the past few months and it has really helped me. I can talk to it about anything and I don’t feel like I’m being judged.”

“I find it really helpful to talk to a chatbot when I’m feeling down. It’s like talking to a friend but without the pressure of having to keep up a conversation.”

Benefits of Mental Health Chatbots

Mental health chatbots are becoming increasingly popular as a way to provide support and resources for individuals experiencing mental health issues. While they may not be a substitute for professional therapy or treatment, they can be a helpful tool in managing symptoms and improving overall wellbeing. Here are some of the benefits of using mental health chatbots:

24/7 Availability

One of the biggest benefits of mental health chatbots is that they are available 24/7, providing instant access to support and resources whenever you need them. This can be especially helpful during times when traditional sources of support, such as therapists or hotlines, may not be available.

Anonymity and Privacy

Mental health chatbots provide an anonymous and private space for individuals to discuss their concerns without fear of judgment or stigma. They allow users to express themselves freely and openly without having to disclose personal information.


Unlike traditional therapy or counseling, many mental health chatbots are free or low-cost, making them an affordable option for individuals who may not have access to other forms of support.


Many mental health chatbots offer personalized experiences based on user preferences and needs. They may use machine learning algorithms to adapt to user responses over time, providing tailored content and resources that meet individual needs.


Mental health chatbots can be accessed from anywhere with an internet connection, making them accessible to individuals who may not have access to traditional forms of support due to geographic location or mobility issues.

Supportive Resources

In addition to providing a space for discussion and reflection, many mental health chatbots offer supportive resources such as guided meditations, breathing exercises, coping strategies, and self-care tips.

Things to Look at When Assessing Mental Health Chatbots

Mental health chatbots have become increasingly popular in recent years as a way to provide support and resources for individuals experiencing mental health issues. While these chatbots can be helpful, it’s important to assess them carefully to ensure that they are effective and safe. Here are some things to consider when evaluating mental health chatbots:

Accuracy and effectiveness of information

One of the most important things to look at when assessing a mental health chatbot is the accuracy and effectiveness of the information it provides. The chatbot should be based on evidence-based practices and provide accurate information about mental health conditions, symptoms, treatments, and resources.

User experience

The user experience is another important factor to consider when evaluating a mental health chatbot. The chatbot should be easy to use and navigate, with clear instructions and prompts. It should also be able to respond quickly and effectively to user questions and concerns.

Privacy and security

Privacy and security are critical considerations when using any digital tool related to mental health. The chatbot should have strong privacy protections in place, including secure data storage, encryption, and anonymization of user data.

Integration with other tools

Many people use multiple tools and resources when managing their mental health, including therapy apps, meditation apps, or mood tracking apps. A good mental health chatbot should integrate well with other tools so that users can easily access all the resources they need in one place.


Mental health is highly individualized, so a good chatbot should offer personalization options that allow users to tailor their experience based on their unique needs and preferences.


Finally, accessibility is an important consideration when evaluating any digital tool related to mental health. The chatbot should be accessible across multiple platforms (e.g., web browser or mobile app) so that users can access it from anywhere at any time.

By considering these factors when evaluating a mental health chatbot, you can ensure that you choose a tool that is effective, safe, user-friendly, secure, personalized, integrated with other tools you may use for your wellbeing journey while being accessible across different platforms ensuring ease of use for everyone who needs it!

Reputable Mental Health Chatbots

Woebot – this mental health chatbot is based on cognitive behavioral therapy (CBT). The first thing I noticed about the app was how user-friendly it was. The session started with a brief survey to determine where I wanted to focus my efforts. It also reminded me that it is not a substitute for human assistance, and it provided instructions on what to do if I had an emergency. It rapidly identified my mood and helped me reframe my worries to make them more manageable.

Wysa – this chatbot works on iPhone and Android platforms. Wysa began by noting the importance of confidentiality and informing me that our conversations were private and encrypted. I informed Wysa that I was stressed and was prompted to complete a quick questionnaire as a result. The playful AI penguin then presented me with a variety of exercises that would help me relax, based on my answers. These included activities such as mindful meditation and yoga. Wysa informed me that I would be contacted each evening for progress monitoring, which is exactly what happened. This app also offers a real-life coach at an extra monthly charge of $29.99.

Final Thoughts on Mental Health Chatbots

Overall, while mental health chatbots cannot replace professional therapy or treatment options in all cases, they are a valuable tool that can supplement traditional sources of support.

By providing immediate access to resources and support around the clock in an anonymous setting while still being cost-effective, Mental Health Chatbots have proven themselves to be an effective solution for individuals seeking help managing their mental wellbeing.

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2 thoughts on “Mental Health Chatbots – the rise of the AI therapists”

  1. Thank you for taking the time to put this post together but I have to say that I have never heard of a ‘chatbot’ — would love to know what it is.

    Thank you for you posts. I identify with a great deal of what you write, especially, most recently, the post about the parentified child. That particular post really hit home.

    • Hello D. – chatbots are online chats where on one end you have a human being (the client) and on the other end you have an artificial intelligence program (the therapist). Basically it’s using software to provide first line mental health support to people via the Internet. If necessary, the client can be passed on to an actual human therapist at a later stage in the process.
      I’m glad you are finding my posts useful. Thanks for letting me know!


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