Behavioral health electronic health record (EHR) software has revolutionized the way healthcare providers manage and deliver patient care. With the increasing prevalence of mental health disorders, EHR software designed specifically for behavioral health has become crucial in enhancing patient engagement and improving the overall patient experience.
HealthIT.gov’s statistics for 2021 indicate that the adoption rate of certified EHR among office-based physicians is nearly 78%, while almost all non-federal acute care hospitals have adopted EHR systems, accounting for 96% of the total.
In this article, we will explore the ways in which behavioral health EHR software can be used to enhance patient engagement and experience, and the benefits that come with it.
The Importance of Patient Engagement
Patient engagement is a critical aspect of behavioral health treatment. Patients who are more actively involved in their care are more likely to have better outcomes, increased satisfaction, and are more likely to comply with treatment plans.
Behavioral health EHR software can help providers facilitate patient engagement by providing a platform for patients to actively participate in their treatment and improve communication between the patient and provider.
AccuMedic is one of the providers of behavioral health EHR software that can help healthcare providers improve patient engagement. Their mental health EHR software includes patient portals that enable patients to view their appointment schedules, consult their medical data, and interact with their clinicians.
Overall, there are numerous EHR software providers that offer features to improve patient engagement in behavioral health treatment. By leveraging these features, providers can improve communication with their patients, increase patient satisfaction, and ultimately improve treatment outcomes.
Ways EHR Software Enhances Patient Engagement
There are several ways in which behavioral health EHR software can enhance patient engagement and experience, ultimately leading to better treatment outcomes and higher patient satisfaction:
1 – Patient Portals:
Behavioral health EHR software includes patient portals that allow patients to access their medical records, treatment plans, and other relevant information. Patients can also use these portals to communicate with their providers and track their progress.
2 – Secure Messaging:
Behavioral health EHR software offers secure messaging features that enable patients to communicate with their providers in a secure and confidential manner. Patients can use this feature to ask questions about their treatment, report symptoms, or provide feedback.
3 – Telehealth:
Many behavioral health EHR software solutions now include telehealth capabilities. This feature allows patients to connect with their providers via video conferencing, which is especially beneficial for patients who live in remote or rural areas and have limited access to mental health services.
According to a recent report, investments in telehealth reached a record-breaking $4.2 billion in the first quarter of 2021, almost doubling the $2.2 billion raised during the same period in 2020. This significant increase in investment highlights the growing importance of telehealth in the healthcare industry.
4 – Reminders and Alerts:
Behavioral health EHR software can send patients reminders and alerts about appointments, medications, and other important information related to their treatment. This feature ensures that patients stay engaged and involved in their care.
Benefits of Enhanced Patient Engagement
The implementation of behavioral health EHR software can result in numerous benefits for patients and providers. In the following section, we have discussed the same.
1 – Improved Outcomes:
Patients who participate in their treatment are more likely to have good results. Behavioral health EHR software enables patients to participate in their care and provides them with the tools to monitor their progress, leading to better outcomes.
2 – Increased Satisfaction:
Patients who are more involved in their treatment tend to be more satisfied with the care they receive. Patients can view their medical data and interact with their providers using behavioral health EHR software, resulting in a more satisfying experience.
Health Tech Digital’s blog post in January 2023 highlighted that the implementation of a mental health EHR system empowers healthcare providers to offer personalized care to their patients, enhancing their overall quality of life.
3 – Better Compliance:
Patients who are more engaged in their treatment are more likely to comply with their treatment plans. Behavioral health EHR software enables providers to communicate more effectively with their patients and provides patients with the tools they need to monitor their progress and stay on track.
4 – Cost Savings:
Enhanced patient engagement can result in cost savings for both patients and providers. By actively participating in their care, patients can reduce the need for hospital readmissions, emergency room visits, and other costly interventions.
In conclusion, behavioral health EHR software plays a vital role in enhancing patient engagement and improving the overall patient experience. By providing patients with tools to actively participate in their care, such as patient portals, secure messaging, telehealth, and reminders, providers can improve communication and increase patient satisfaction.
Enhanced patient engagement also leads to better treatment outcomes and better compliance with treatment plans, ultimately resulting in cost savings for both patients and providers. With a rising number of mental health disorders, the use of behavioral health EHR software is becoming increasingly important in delivering high-quality treatment to patients.